FAQ
General
How do I find the EPREL number for my products?
See the Where to find registration numbers guide. It explains 4 ways to find the EPREL registration number for your product.Can the app use GTIN to fetch energy labels and product sheets?
Not at the moment.
In the EPREL database, GTIN is available only for a minority of products, so we have not added GTIN-based fetching to the app.
However, you can still use the official EPREL website to try to find your product by GTIN.
If GTIN-based bulk assignment would be useful for your workflow, please contact us. We would be glad to hear more about your use case.
Does the app work with native Shopify variants?
Yes. EPREL Label Suite works with native Shopify variants.
For variant-specific setup, use the Edit Variants option in EPREL manager or the variant bulk editor from the app home page.
EPREL Label Suite works with most themes from the Shopify Theme Store. Compatibility with custom-built, third-party, or heavily customized themes may vary.
Support
Where can I get support?
You can get support directly in the app from the Support section available on every page.
You can also contact us by email at eprelsupport@lestial.net.